Refund

All physical products sold on Newlight Books  are covered under our 30 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

In order to get a defective item replaced

• Contact Customer Care, within 30 days from the date of delivery.
• The defective product or part will be recalled and a replacement will be shipped immediately. [ [email protected] ]

Following shall not be eligible for return or replacement

• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;

How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take Newlight Books a maximum of 2-3 business days to cancel the order and initiate refund. You will be notified of the same.

However, if you opt for having the money transferred back to the source of transaction, it may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Newlight Books